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The Microsoft
Certified Desktop Support Technician (MCDST certification) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft
Windows® operating system.
We provide training and testing on the following
Microsoft Certified Desktop Support Technician (MCDST) requirements:
Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70–272: Supporting Users and
Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
The Training Camp accelerated training camps include the following:
· Intensive Hands-on Training Utilizing our Proprietary (Lecture | Lab | Review)™ Delivery · Comprehensive Study Materials and Pre-Class Mentoring, Program
Courseware, and Self-Testing Software · Deluxe Hotel Accommodation, Most Meals, Unlimited Beverages, Snacks, and Freshly-brewed Coffee · 24 Hour Education Center, Lab, and Instructor Access
· Onsite Certification Testing with Included Vouchers · Local Airport Transportation · The ability to attend 2-week training camps over split weeks · The option to receive college credits
· The ability to finance through student loans · The option to purchase the 'training-only' program version which does not include meals, accommodation, or testing vouchers · Certification Guarantee
Aggressive multi-student, multi-course, corporate, alumnus, government/military, and non-profit discount programs.
Microsoft Certified Desktop Support Technician (MCDST)
Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the
skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows® operating system.
The MCDST certification covers the skills of help desk
technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill
Standards for Information Technology and other research worldwide
MCDST class start dates:
2007 Schedule
Monday, December 17 to Friday, December 21 (San Francisco, CA)
2008 Schedule - being updated shortly
Monday, February 4 to Friday, February 8 (Chicago, IL) Monday, April 28 to Friday, May 2 (San Francisco, CA) Monday, June 09 to Friday, June 13 (Bushkill, PA)
After completing this course, students will be able to:
Perform and troubleshoot an attended installation of the Windows XP operating system.
Perform post installation configuration (user configuration, apply service packs, etc.).
Answer end user questions related to upgrading from a previous version of Windows.
Troubleshoot system startup and user logon problems.
Monitor and analyze system performance.
Monitor, manage, and troubleshoot access to files and folders.
Troubleshoot connecting to local and network print devices.
Configure and troubleshoot hardware devices and drivers.
Configure and troubleshoot storage devices.
Configure and troubleshoot display devices.
Troubleshoot network protocols and services.
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
Configure and troubleshoot input and output (I/O) devices.
Configure support for multiple languages or multiple locations.
Troubleshoot security settings and local security policy.
Configure and troubleshoot local user and group accounts.
Troubleshoot the TCP/IP protocol.
Configure and troubleshoot Internet Connection Firewall (ICF) settings.
Troubleshoot name resolution issues.
Configure and troubleshoot remote connections.
Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.
** Worried about costs? You can easily
finance it!
GI BILL AND VA BENEFITS ACCEPTED HERE!!!!!!
Have questions about current pricing specials or dates? Fill out this form below and we will answer all your MCDST Certification Training Class Boot Camp questions
ASAP.
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From Self-Study Videos/CDs to Boot Camp Classes ...at Training Planet it's all about choice.
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A study conducted by Fairfield Research and Certification Magazine shows that getting certified can lead to a 12% increase in salary
or close to a $6,000 raise!
